Frequently Asked Questions
Everything you need to know about walking on clouds.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return or exchange your items in their original condition.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your foot length and comparing it to our chart for the most accurate fit.
Are The Cloudies™ machine washable?
Yes! Most of our footwear is machine washable. We recommend using a cold, gentle cycle and letting them air dry away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Absolutely. We ship to over 50 countries worldwide. International shipping rates and delivery times vary based on your location and are calculated at checkout.